Cancellation/Return Policy
For the service regarding the online service package you purchased through the web page/application at https://www.doctorozi.com/ , refund rights are available within 14 days from the establishment date of the distance sales contract, subject to the following conditions:
1) Program 1: Basic information package - 1 hour online meeting
Cancellation Conditions: If a cancellation request is submitted by the Client before the training is received and the training has not started, a full refund will be made.
Refund Conditions: There will be no cancellation or refund after the training has started.
2) Program 2: Personalized Analysis Package - Blood glucose sensor
Cancellation Conditions: If the CGM Sensor package has not been opened yet, a full refund will be given if a cancellation request is made by the Client.
Return Conditions: If the CGM Sensor package has been opened, returns will not be accepted.
3) Program 3: Extended Consultation Package - Blood glucose sensor and online consultation before & after
Cancellation and Refund Conditions: If the request is made before the first online meeting and the CGM sensor package has not been opened, a refund will be made.
Return Policy: If the CGM Sensor package has been opened or the initial online call has been made, returns will not be accepted.
These conditions are determined to ensure a healthy business relationship and satisfaction between the Client and the Consultant. If you have any questions or concerns, please don't hesitate to contact us.